Refund & Credit Protection Policy

1. Digital Audit Delivery

The Citadel delivers digital profile diagnostics and message risk evaluations immediately after Stripe confirms payment and your submission is processed. Every paid run quotes its exact credit cost upfront before execution: 15 credits for Profile Signal Audit, 5 credits for Message Risk Audit, and $24.99 for the 30-credit Full Profile Upgrade pack.

2. Pre-Delivery Technical Failure Protection

If a paid audit or analysis fails due to a technical error before your report is delivered, our billing pipeline automatically triggers a scoped credit restoration back to your account balance so you can re-run without paying twice.

If a duplicate charge occurred or an automated credit restoration did not settle after a documented pre-delivery failure, email support@thecitadelapp.com with your Stripe receipt email or checkout session reference for priority review within 1 business day.

3. Completed Analyses & Finality

Because compute and vision-model analysis run on demand when you start an audit, completed reports that have been generated and delivered to your workspace are non-refundable except where required by applicable consumer law or where a documented delivery defect is verified.

4. Subscriptions & Related Policies

• Manage plans and transparent pack pricing on /pricing.
• Read full purchase rules on /terms.
• Contact operations on /support.

5. Publisher & Billing Contact

Publisher: TheCitadelApp Operations · Support: support@thecitadelapp.com