Customer Support & Billing Help

1. Direct Support Contact

For billing questions, Stripe checkout receipts, credit balance checks, or technical audit issues, contact support@thecitadelapp.com. Typical response time is within 1 business day.

To help us resolve billing requests quickly, include the email address used at Stripe checkout and the approximate timestamp of your order.

2. Common Requests

• Credits missing after checkout: Paid credit packs sync automatically once Stripe confirms your payment webhook. If your balance has not updated after 2 minutes, email support@thecitadelapp.com.
• Pre-delivery run error or refund request: See our Refund & Credit Protection Policy or Terms of Service.
• Screenshot & account data removal: Read how uploads are stored privately and request deletion on our Privacy Policy page.
• Pricing & plan details: Review credit packs and single-audit quotes on /pricing.

3. Operator Details

Operated by: TheCitadelApp Operations · Support Email: support@thecitadelapp.com